Contractors Terms



Welcome to Contractors terms laid out by EPHG Limited


Before registering as a contractor on our site, it is very important you understand the process and the terms laid out by EPHG Limited, which will help protect the client and the contractor from any complaints.

Please note: that any links below the contractors terms will link to the relevant page required to accept.

Contractors Terms & Conditions


When registering you will agree that you fully understand the terms page laid out to the client by EPHG Limited at the bottom of this website. These are the terms before booking an emergency to support the client and the contractor attending the job.

Not only do we offer the terms at the bottom of the website, we also send them a confirmation/receipt text or an email for them to reply to, to confirm/agree the terms in question, just incase our clients don't visit our terms page.

To make this easier for our clients, we now offer audio.

The contractor also understands the full terms by clauses 1 to 21 and also the terms aftercare laid out by EPHG Limited. EPHG Limited also include tailored terms which are stated within the aftercare terms.

The contractor fully understands the rates paid directly to the contractor at the end of the first job being the first hours labour plus material, if the contractor was to do any further work past the hour, or the next day or so after, further authorisation is required directly from the client, or the person acting on behalf of the client.

All contractors MUST accept bank transfers where needed, alternatively an agreement between the contractor and the client, an agreed method of payment can be made. The contractor can not demand cash as the only method, unless the client is happy to pay by cash, but the contractor MUST offer the client a receipt in evidence of payment taking place.

All payments to the contractor is paid by the client of whom EPHG Limited is representing within the terms. The contractor also agrees to attend the property within the time stated in the text sent over to the contractor, and if the contractor is not able to attend, or agree to the terms, then the contractor must immediately reply back, or risk being taken off the EPHG register. (All contractors should verbally accept the job before agreeing to attend).

Please click on the next recording to continue listening.

The contractor will agree not to ask for payment until the end of the first emergency, but also make the client aware of any parts being used.

Any materials used on the clients property, the contractor should get this authorised first by making them aware of the costs.

Engineers should charge from the time of arrival, not before and not travelling time, travelling for parts and charging labour cost is not acceptable, however a charge of 25% can be added to the cost of the part.

The engineer also understands that, if they do any further work for the client, they should first notify us by text and then pay EPHG Limited a commission of 10%, which helps pay EPHG Limited to give the engineer further assistance if and when required.

Failure to notify us may incure EPHG Limited to send a bill, or take the engineer in question off the system.

Once the contractor agrees to attend to one or more of our clients, but does not receive the text, then the engineer should call us back, to explain that no text has been received, rather than let the client down, as this can be due to text errors, and not that the client no longer requiring the service from a contractor contracted by EPHG Limited.

We also advise the contractor to get as much information in writing, to support any future cases arising, for example, if the client decides to cancel, EPHG may also require evidence.

If a client was to cancel well the contractor was on route, keeping any evidence of any cancellation, the company may authorise an inconvenience fee upon the discretion of EPHG (please refer to terms), which the total amount of an inconvenience fee is £30 including any VAT if applicable.

Please click on the next video to continue listening.

Further work past the contracted hour


If the contractor in question is to do further work outside there contract agreement with EPHG, they must get this agreed with the named customer inside the text prefered by the phone number to our client, alternatively, get this in writing from EPHG.

As per the contract with EPHG, any further work should be logged firstly with the client, and then during or after with EPHG to assist with the 10% payable to EPHG.

The 10% of the labour cost, go towards admin having to assist the clients further resulting in further work, failure to pay EPHG the ongoing costs could jeopardise your position for further work being forwarded, as we aim to make our clients experience at the top of our agenda.

What are the contractors obligations to the client in regards to the warranty/guarantee or any ongoing work?

At default, the contractor should know the consumer law on behalf of themselves and the client. The contractor should also know to follow the lawful terms set out by EPHG.

At default unless mentioned otherwise, warranty/guarantee is a minimum of 12 months by legislation, unless a reasonable and agreed reason has been given otherwise. This is one reason why the agreement should be made using a durable medium, and the client agreeing to the durable medium by reply, or later in writing. If the client admits that the agreement was made verbal, the verbal content can be as good as putting it in writing, as long as this is admitted in evidence otherwise, likely by writing.

To understand what the client has agreed to and is aware off, it is best visiting the cleints terms by text page.

Please continue to listen to the next audio

How has the client accepted the terms of EPHG Limited


Prior to a booking, all clients should be given a route to the terms in a method known as a durable medium, one way could be a place of advertisement, the other being in a text or reply where the client is able to reply and confirm.

It's not the contractors job to know how the client has accepted the terms, but it does help if the contractor is able to point this out, by asking the client to look at a text they may of responded too. Just below is an example of a text or an email we send to our client.

Confirmation/Receipt sent to client: Call-out service fee deposit paid 'Amount!' which includes VAT followed by the type of engineer arranging. Job details, house number, postcode, a link to the terms being agreed, which you can also find here. First hours labour 'Amount!', plus VAT if applicable, and paid to the contractor at the end of the first job. Please reply to confirm receipt of text preferably with your email address.

The following text is then sent after we send a text to the contractor:

The contractor 'Named' on 'given number' has been allocated to your job. ETA 'Stated'. As a reminder, please visit the link provided in the first text we sent you and listen to the audio. Please could you let me know how you got on with the attending engineer and if there's any complaints. End of text.